Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context otherwise requires:

• "Platform" means the jos88 website accessible at jos88.app and all associated sub-pages, services, features, and content offered therein.
• "Account" means the individual registered user account created by a Player on the Platform.
• "Player" / "You" / "Your" means any individual who has registered an Account or who accesses the Platform in any capacity.
• "jos88" / "We" / "Us" / "Our" means the operator of the Platform and the entity responsible for providing the gaming services described herein.
• "Balance" means the real-money funds held within a Player's Account at any given time, denominated in Indonesian Rupiah (IDR).
• "Bonus Funds" means any promotional credits, free spins, or other non-cashable incentives credited to an Account as part of a promotion.
• "Wagering Requirement" means the total amount a Player must wager before Bonus Funds or associated winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and address verification process required before withdrawals are approved.
• "IDR" / "Rupiah" / "Rp" means Indonesian Rupiah, the sole currency accepted on the Platform.
• "Prohibited Territory" means any jurisdiction in which accessing or using the Platform is unlawful under applicable local law.

To open an Account and use the Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

1. You must be at least 21 years of age. Jos88 enforces a strict 21+ age policy across all products and services. Registering on behalf of a minor or allowing a minor to use your Account is a material breach of these Terms and will result in immediate permanent account closure and forfeiture of all balances.
2. You must be accessing the Platform as a private individual acting on your own behalf and for your own entertainment. Use of the Platform for commercial purposes, on behalf of third parties, or as part of any syndicate activity is prohibited.
3. You must not be a resident of, or accessing the Platform from, a Prohibited Territory. It is your sole responsibility to determine whether accessing the Platform is lawful in your jurisdiction before doing so.
4. You must not have been previously excluded, suspended, or banned from the Platform for any reason, including breach of these Terms.
5. You must have full legal capacity to enter into a binding agreement. Individuals who are subject to any legal restriction that would prevent them from entering into contracts are ineligible to use the Platform.

Each individual may hold only one (1) Account on the Platform at any time. Registering multiple accounts — whether under the same name, different names, the same device, the same IP address, or the same payment method — constitutes a material breach of these Terms. Jos88 reserves the right to close all associated accounts and void all balances and winnings upon detection of duplicate accounts.

When registering an Account, you agree to provide accurate, complete, and current information, including your full legal name, date of birth, residential address in Indonesia, valid email address, and active Indonesian mobile phone number. You accept full responsibility for the accuracy of all information submitted and agree to update your Account details promptly if any information changes.

You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username and password. Jos88 will not be held liable for any loss or damage arising from your failure to protect your credentials. You must notify our support team immediately at [email protected] if you believe your Account has been accessed without your authorisation.

Jos88 reserves the right to refuse Account registration or to close an existing Account at its sole discretion, with or without providing a reason, subject to returning any verified real-money balance to the Player via the original deposit method where applicable.

Before processing any withdrawal request, and at any other time at its discretion, jos88 may require you to complete identity verification (KYC). This process is designed to prevent fraud, money laundering, underage gambling, and other prohibited activities.

KYC documentation may include, but is not limited to:

• A government-issued photo identification document (Indonesian National ID Card / KTP, passport, or driver's licence);
• Proof of residential address in Indonesia (utility bill, bank statement, or official correspondence dated within the last three months);
• Proof of ownership of the payment method used for deposits (e.g., screenshot of mobile banking app showing your name, account number, and the jos88 deposit transaction);
• A selfie photograph holding your identification document, as requested by the compliance team.

All KYC documentation must be submitted in a clear, unaltered format. Jos88 reserves the right to decline documents that appear to have been edited, obscured, or tampered with in any way. Account withdrawals will remain suspended until KYC is completed to the satisfaction of the compliance team. Failure to complete KYC within 30 days of a request may result in account suspension.

All deposits on the Platform are processed exclusively in Indonesian Rupiah (IDR). Jos88 accepts deposits via the following payment methods:

• Local Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, Bank Danamon, OCBC NISP;
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

The minimum deposit amount is Rp 10.000. There is no maximum deposit limit, however large deposits may trigger enhanced due diligence procedures. Deposits are generally credited to your Account within 1–5 minutes of successful bank transfer confirmation, subject to the processing schedule of the relevant bank or e-wallet provider.

You must only deposit funds from payment accounts registered in your own name. Deposits received from third-party accounts, business accounts, or anonymous payment sources will be returned and the depositing Account may be suspended pending investigation. Jos88 does not accept deposits made with the intent to exploit bonuses, arbitrage deposit promotions, or circumvent Anti-Money Laundering (AML) controls.

Withdrawal requests may be submitted at any time via the Account dashboard. All withdrawals are paid to a bank account or e-wallet registered in the Player's own name and matching the name on the jos88 Account. Withdrawals to third-party accounts are not permitted under any circumstances.

The minimum withdrawal amount is Rp 50.000. The maximum single withdrawal amount and daily withdrawal limits are displayed in the Account withdrawal section and may vary based on account tier and verification status. Withdrawals are typically processed within 5–30 minutes during standard operating hours (WIB, UTC+7). Withdrawals submitted outside standard banking hours or during Indonesian national holidays may take longer to process.

Jos88 reserves the right to delay or withhold a withdrawal in the following circumstances:

• KYC verification has not been completed or is pending review;
• The withdrawal is flagged by fraud-detection or AML monitoring systems;
• Active Bonus Funds are attached to the Account that have not yet met the applicable Wagering Requirement;
• A dispute is open on the Account;
• The source of deposited funds requires further verification.

In the event that a withdrawal is delayed beyond 24 hours without explanation, you are encouraged to contact support via live chat or at [email protected].

Jos88 offers a range of bonuses and promotional offers to both new and existing Players. All bonuses are subject to the specific terms and conditions published at the time of the offer, including applicable Wagering Requirements, minimum odds restrictions, game contribution rates, maximum bet limits while a bonus is active, and expiry periods.

General bonus terms applicable to all promotions on the Platform include:

• Each bonus offer is available once per Player, household, IP address, device, and payment method, unless explicitly stated otherwise;
• Real-money funds and Bonus Funds are held in separate sub-balances within your Account. Real-money funds are wagered first unless you opt in to a specific bonus;
• Jos88 reserves the right to withdraw a bonus offer at any time before it is claimed and to amend the terms of an active promotion with reasonable notice;
• Any Player found to be abusing the bonus system — including through Bonus hunting, arbitrage wagering, or coordinated play with other accounts — will have their bonus voided and may have their Account suspended;
• Bonus winnings in excess of the maximum cashout cap specified in individual bonus terms will be forfeited at the point of withdrawal.

Seasonal and cultural promotions — including offers tied to Idul Fitri, Chinese New Year (Imlek), Indonesian Independence Day (17 August), and Ramadhan — are subject to their own specific terms published at the time of launch.

The following conduct is strictly prohibited on the Platform and may result in immediate Account suspension, permanent closure, forfeiture of all balances and winnings, and referral to relevant law enforcement authorities:

• Providing false, misleading, or fraudulent information during registration or KYC;
• Opening or operating multiple Accounts, or colluding with other Players to exploit games or bonuses;
• Using automated software, bots, scripts, artificial intelligence tools, or any mechanical or electronic device to gain an unfair advantage in any game or betting market;
• Exploiting software errors, glitches, or misconfigured odds — any winnings derived from a manifest error are void and will be reclaimed by jos88;
• Engaging in money laundering, structuring, or any other activity that violates applicable AML laws or international financial crime regulations;
• Attempting to reverse-engineer, hack, disable, or circumvent any security feature, access control, or fraud-detection system of the Platform;
• Using the Platform in any manner that could damage, disable, overburden, or impair its servers or infrastructure;
• Accessing the Platform from a jurisdiction where doing so is prohibited by local law.

All content on the Platform — including but not limited to the jos88 name, logo, brand identity, website design, text, graphics, game interfaces, software, audio, video, and data compilations — is the exclusive property of jos88 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of jos88.

To the maximum extent permitted by applicable law, jos88 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or in connection with your use of or inability to use the Platform.

Jos88's total liability to you in respect of any claim arising under or in connection with these Terms — whether in contract, tort, negligence, breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

Jos88 provides the Platform on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or uninterrupted and error-free operation. The Platform may be temporarily unavailable due to scheduled maintenance, technical failures, or events beyond our reasonable control. Jos88 shall not be liable for any losses arising from such unavailability.

Jos88 is committed to promoting responsible gaming practices. The Platform provides a range of tools designed to help Players maintain control over their gambling activity, including deposit limits, session time alerts, cooling-off periods, and permanent self-exclusion. These tools are accessible directly from the Account dashboard after login.

If you believe that your gambling is becoming a problem, we encourage you to make immediate use of the self-exclusion facility or to contact our 24/7 support team. For full details of the responsible gaming tools and resources available to you, please read our dedicated Responsible Gaming page.

By accepting these Terms, you confirm that you are gambling voluntarily, for entertainment purposes, and with funds that you can afford to lose. Jos88 reserves the right to impose responsible gaming restrictions on any Account where there is concern about a Player's gambling behaviour, with or without the Player's request.

Jos88 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Players via a notice displayed on the Platform homepage or by email to the address registered on your Account. The amended Terms will take effect on the date specified in the notice, which will be no less than seven (7) days after publication for material changes.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, your sole remedy is to close your Account and withdraw any remaining Balance prior to the effective date. Account closure requests should be directed to support via live chat or email.

These Terms & Conditions are governed by and construed in accordance with internationally recognised principles of commercial law applicable to online gaming operators. Jos88 operates under an international gaming licence and is regulated accordingly.

In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, the parties agree to first attempt resolution through good-faith negotiation. Disputes must be submitted to the jos88 support team in writing within 30 days of the relevant event or transaction. Jos88 will respond to all formal dispute submissions within 14 business days.

If a dispute cannot be resolved through internal escalation, it may be referred to the independent dispute resolution body designated by our licensing authority. Players who are residents of Indonesia acknowledge that online gambling operates in a legally complex environment and accept sole responsibility for ensuring their use of the Platform complies with applicable local laws.

If you have any questions, concerns, or formal complaints relating to these Terms & Conditions or your use of the Platform, please contact the jos88 support team through any of the following channels:

• Live Chat: Available 24/7 directly via the Platform — native Indonesian-speaking agents are on every shift.
• Email: [email protected] — please allow up to 24 hours for a response to email enquiries.

For responsible gaming emergencies or self-exclusion requests, live chat is the fastest channel. Our support team is trained to handle sensitive requests with care and confidentiality.

Document Version: January 2026. These Terms & Conditions supersede all previous versions. Jos88 recommends that Players review this document periodically to remain informed of any updates. The current version is always available at jos88.app/terms-conditions.